“Hahahaha! Magh, sandhyakali parat bhetuya na? Aaj fakta network shikavla.” So,lets meet again this evening. They taught only networks today.
I was on the other end of the phone, gritting my teeth, listening to this endless conversation. I was on the phone with the MTNL broadband customer service. I was unable to connect to the internet since three days and was expecting someone to help me out. So here I was, on the other end of the phone, like an idiot listening to two women blabbering about everything except work.
“Hello? Madam??” I was very irritated by now. It went unheeded as it did four times before.
She spoke into the receiver, “Haan haan, aapka number do phirse.” Give your number again, please.
I could visualise what was happening at the other end. She was still gossiping with her colleague, not listening to what I was saying and feeding my number into some outdated FoxPro system.
“Complaint number 2704!” She said.
“I already have a complaint number. I have called to ask why hasn’t anybody turned up yet!” I cried indignantly.
“I was promised someone would come to rectify my problem.” I said.
I had spent a good couple of hours in trying to rectify the problem myself before concluding that the problem was with the telephone line.
“It’s 4.00 PM. The technician would come tomorrow.” She replied flatly, as if I was late for a show or something.
I protested. “You guys told me that someone would come to resolve the issue.”
“Look, it wasn’t me who answered your call yesterday. And the technician would only come tomorrow. Do you want the complaint number now?” She asked.
“Haan haan! Deejiye madam!” Yes, please.
I tried to be a bit sarcastic. Only a little bit, lest I offend the fat lady at the other end.
She hung up on me before I could do it to her.
So, there I was. Ignored, Humiliated and Furious. So much for being an MTNL loyalist.